Things to Consider<\/h4>\n\n\n\nYou should look into a web hosting provider\u2019s support channels – are they available only through ticket, or live chat too? Other features such as working hours, response times, and customer experiences are also important when choosing a hosting provider.<\/p>\n\n\n\n
Multiple support channels and reachability<\/strong> are qualities a great web hosting provider must have since this gives you multiple ways to reach them. This is vital, especially if you just have a quick question not worth opening a ticket for.<\/p>\n\n\n\n
Response Time<\/strong>, or how long it takes for support to respond to messages and resolve concerns, is another factor many website owners fail to consider when choosing technical support. Though at first glance it doesn’t sound important, choosing between a web hosting provider that responds in minutes as opposed to a provider that responds on an hourly basis can make all the difference for your website. <\/p>\n\n\n\n
A minute lost when contacting support can result in bad user experiences, loss in sales, and dissatisfied customers. This is crucial if you run into your site being down for example. Having to wait for an hour for support will almost certainly lead to lost revenue.<\/p>\n\n\n\n
The type of support <\/strong>your web hosting provider gives is another thing you should look into. Reading reviews and going on forums lets you know how web hosting providers tend to handle, escalate, and resolve your concerns. If you take note of how fast issues were resolved and how effective their solutions were, you can even determine how knowledgeable their support team is.<\/p>\n\n\n\n