{"id":19611,"date":"2016-10-05T08:01:31","date_gmt":"2016-10-05T13:01:31","guid":{"rendered":"https:\/\/www.rosehosting.com\/blog\/?p=19611"},"modified":"2022-06-03T03:42:36","modified_gmt":"2022-06-03T08:42:36","slug":"common-whm-cpanel-problems","status":"publish","type":"post","link":"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/","title":{"rendered":"6 Common WHM\/cPanel Problems"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><img decoding=\"async\" class=\"img-responsive alignnone wp-image-20091\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2016\/10\/common-cpanel-whm-problems.jpg\" alt=\"6 common cpanel\/whm problems\" width=\"1200\" height=\"600\" \/><\/p>\n<p>WHM\/cPanel is a great hosting control panel that eases the server administration dramatically. It has a very easy and straightforward interface for everyday use.<\/p>\n<p>However, many people don&#8217;t know the difference between WHM and cPanel. So let&#8217;s make a brief explanation.<\/p>\n<p>WHM (Web Hosting Manager) is the core program that has administrative access to the back-end of cPanel. <a href=\"https:\/\/www.rosehosting.com\/blog\/how-to-create-a-cpanel-account-in-whm\/\">With WHM you can create cPanel accounts<\/a> and set global settings that apply to them or the server. You can also create reseller accounts and offer hosting services to clients or you can use it for your own personal needs.<\/p>\n<p>cPanel, on the other hand, is the website management panel and allows you to create databases, email accounts, FTP users, add-on domains, subdomains etc. Each individual cPanel account controls the settings for that particular account.<\/p>\n<p><!--more--><\/p>\n<p>According to WHM\/cPanel every 6 seconds a domain is created using a cPanel account and every 14.5 seconds a <a href=\"https:\/\/www.rosehosting.com\/cpanel-hosting.html\">cPanel hosting<\/a> account is created online. Those are staggering stats that show the usage of WHM\/cPanel around the world.<\/p>\n<p>Therefore in this article, we will cover 6 common WHM\/cPanel problems that people encounter when using the control panel.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_65 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-663441904a2d1\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-663441904a2d1\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#1-cPanel-accounts-have-unlimited-quota\" title=\"1. cPanel accounts have unlimited quota \n\">1. cPanel accounts have unlimited quota \n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#2-I-cannot-log-into-my-cPanel-account\" title=\"2. I cannot log into my cPanel account\">2. I cannot log into my cPanel account<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#3-The-SSL-certificate-for-cPanel-on-serverexamplecom-will-expire-in-less-than-30-days\" title=\"3. The SSL certificate for cPanel on server.example.com will expire in less than 30 days\">3. The SSL certificate for cPanel on server.example.com will expire in less than 30 days<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#4-You-do-not-have-permission-to-create-subdomains-of-the-servers-hostname\" title=\"4. You do not have permission to create subdomains of the server&#8217;s hostname\">4. You do not have permission to create subdomains of the server&#8217;s hostname<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#5-Sorry-the-domain-is-already-pointed-to-an-IP-address-that-does-not-appear-to-use-DNS-servers-associated-with-this-server\" title=\"5. Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server.\">5. Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#6-Roundcube-database-error\" title=\"6. Roundcube database error\">6. Roundcube database error<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1-cPanel-accounts-have-unlimited-quota\"><\/span><strong>1. cPanel accounts have unlimited quota<br \/>\n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Even though you have specifically set different quota values for your cPanel accounts, they all show unlimited quota settings.<\/p>\n<p>Therefore, log into your server via SSH and execute the below command as root:<\/p>\n<pre># \/scripts\/fixquotas<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"2-I-cannot-log-into-my-cPanel-account\"><\/span><strong>2. I cannot log into my cPanel account<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Sometimes you are trying to log into your cPanel account via your domain &#8211; https:\/\/your_domain:2083 or your_domain\/cpanel however you cannot open that URL or cannot log in even though you are using the correct username and password.<\/p>\n<p>These issues usually happen when the DNS changes are not propagated completely throughout the Internet. So until they are, you can access your cPanel account at: https:\/\/your_<a href=\"https:\/\/rosehosting.com\" target=\"_blank\" rel=\"noopener noreferrer\">LinuxVPS<\/a>_IP:2083\/. Or if you need to access WHM, visit: https:\/\/your_<a href=\"https:\/\/www.rosehosting.com\" target=\"_blank\" rel=\"noopener noreferrer\">LinuxVPS<\/a>_IP:2087.<\/p>\n<p>There is another mistake that people usually do and that is to try and log into a cPanel account using user@domain.com as username when in fact they need to use the actual cPanel username which is not an email address. In WHM you can see all the created cPanel accounts and their usernames by navigating to: <em><strong>Home \u00bbAccount Information \u00bbList Accounts<\/strong><\/em>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3-The-SSL-certificate-for-cPanel-on-serverexamplecom-will-expire-in-less-than-30-days\"><\/span>3. The SSL certificate for cPanel on server.example.com will expire in less than 30 days<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This warning is displayed via email or when logging into WHM\/cPanel on the secure ports and usually is for a self-signed certificate that the server uses. How to solve it? Easy,\u00a0 just log into WHM and go to <em><strong>Home \u00bbService Configuration \u00bbManage Service SSL Certificates<\/strong><\/em>. Then click on Reset Certificate in the row for the respective service. Do not do this for SSL certificates purchased from a trusted authority.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4-You-do-not-have-permission-to-create-subdomains-of-the-servers-hostname\"><\/span>4. You do not have permission to create subdomains of the server&#8217;s hostname<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You want to create a subdomain in the account that has the same domain as your server hostname. And you are doing the regular work that you always do when creating a subdomain. However, you get this error message. Why?<\/p>\n<p>This happens because the subdomain you want to add is a subdomain of the domain in the server&#8217;s hostname. To remedy this you need to log into WHM and go to <em><strong>Home \u00bbServer Configuration \u00bbTweak Settings<\/strong><\/em>. Then locate the following option: &#8220;<em><strong>Allow users to park subdomains of the server\u2019s hostname<\/strong><\/em>&#8221; and set it to on. Then click on Save.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5-Sorry-the-domain-is-already-pointed-to-an-IP-address-that-does-not-appear-to-use-DNS-servers-associated-with-this-server\"><\/span>5. Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This problem happens when trying to create an addon domain in a cPanel account and that domain is using <a href=\"https:\/\/www.rosehosting.com\/blog\/what-is-dns-and-how-does-it-work\/\">DNS servers<\/a> that do not belong to your server. The full message is:<\/p>\n<pre>Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. Please transfer the domain to this servers nameservers or have your administrator add one of its nameservers to \/etc\/ips.remotedns and make the proper A entries on that remote nameserver.<\/pre>\n<p>There are two ways to fix this:<\/p>\n<ol>\n<li>Log into WHM and navigate to <em><strong>Home \u00bbIP Functions \u00bbConfigure Remote Service IPs<\/strong><\/em>. Then click on the second tab on the right &#8220;<em><strong>Remote Name Server IPs<\/strong><\/em>&#8221; and enter the domain&#8217;s remote DNS server IP address\/es. You should enter one address per line. Then click on Save.<\/li>\n<li>From your WHM go to Tweak settings (<em><strong>Home \u00bbServer Configuration \u00bbTweak Settings<\/strong><\/em>) and find the &#8220;<em><strong>Allow Remote Domain<\/strong><\/em>s&#8221; option. Set it to On and click on Save. However, please note that this is not recommended as per the description say: &#8220;<em><strong>Allow creation of parked\/addon domains that resolve to other servers (e.g. domain transfers) This can be a major security problem. If you must have it enabled, be sure not to allow users to park common Internet domains.<\/strong><\/em>&#8221; So if you set this to On, after creating the add-on domain, make sure you set it back to Off.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"6-Roundcube-database-error\"><\/span>6. Roundcube database error<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When logging into <a href=\"https:\/\/www.rosehosting.com\/blog\/install-and-set-up-roundcube-webmail-interface\/\">RoundCube<\/a> you get the following error:<\/p>\n<pre>DATABASE ERROR: CONNECTION FAILED!\r\nUnable to connect to the database!e\r\nPlease contact your server-administrator.<\/pre>\n<p>To fix this, log into your server via SSH as root and run:<\/p>\n<pre># \/usr\/local\/cpanel\/bin\/update-roundcube --force<\/pre>\n<p>These errors albeit common, can cause problems for the control panel users, wasting their precious time in the process. So we are sure that you will find this article very useful.<\/p>\n<p>Of course, you don\u2019t have to do any of this if you use one of our <a href=\"https:\/\/www.rosehosting.com\/cpanel-hosting.html\">Optimized CPanel Hosting services<\/a>, in which case you can simply ask our expert Linux admins to help you regarding any problem or configuration for your WHM\/cPanel server. They are available 24\u00d77 and will take care of your request immediately.<\/p>\n<p><span style=\"color: #ff0000;\"><strong>PS<\/strong><\/span>. If you liked this post please share it with your friends on the social networks using the buttons on the left or simply leave a reply below. Thanks.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WHM\/cPanel is a great hosting control panel that eases the server administration dramatically. It has a very easy and straightforward &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"6 Common WHM\/cPanel Problems\" class=\"read-more button\" href=\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#more-19611\" aria-label=\"Read more about 6 Common WHM\/cPanel Problems\">Read More<\/a><\/p>\n","protected":false},"author":4,"featured_media":20410,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1708,1236],"tags":[46,678],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>6 Common WHM\/cPanel Problems - RoseHosting<\/title>\n<meta name=\"description\" content=\"6 Common WHM\/cPanel Problems - RoseHosting\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 Common WHM\/cPanel Problems - RoseHosting\" \/>\n<meta property=\"og:description\" content=\"6 Common WHM\/cPanel Problems - RoseHosting\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/\" \/>\n<meta property=\"og:site_name\" content=\"RoseHosting\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RoseHosting\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/rosehosting.helpdesk\" \/>\n<meta property=\"article:published_time\" content=\"2016-10-05T13:01:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-03T08:42:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2016\/10\/common-cpanel-whm-problems.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jeff Wilson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@rosehosting\" \/>\n<meta name=\"twitter:site\" content=\"@rosehosting\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jeff Wilson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/\"},\"author\":{\"name\":\"Jeff Wilson\",\"@id\":\"https:\/\/www.rosehosting.com\/blog\/#\/schema\/person\/7ce77a842fa6a9a7f8efa186f2353713\"},\"headline\":\"6 Common WHM\/cPanel Problems\",\"datePublished\":\"2016-10-05T13:01:31+00:00\",\"dateModified\":\"2022-06-03T08:42:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/\"},\"wordCount\":932,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.rosehosting.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2016\/10\/common-cpanel-whm-problems.jpg\",\"keywords\":[\"cPanel\",\"WHM\"],\"articleSection\":[\"Control Panels\",\"Guides\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/\",\"url\":\"https:\/\/www.rosehosting.com\/blog\/common-whm-cpanel-problems\/\",\"name\":\"6 Common WHM\/cPanel Problems - 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