{"id":25850,"date":"2018-03-08T02:27:44","date_gmt":"2018-03-08T08:27:44","guid":{"rendered":"https:\/\/www.rosehosting.com\/blog\/?p=25850"},"modified":"2022-06-03T03:35:13","modified_gmt":"2022-06-03T08:35:13","slug":"how-to-install-osticket-on-ubuntu-16-04","status":"publish","type":"post","link":"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/","title":{"rendered":"How to Install osTicket on Ubuntu 16.04"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><img decoding=\"async\" class=\"alignnone size-full wp-image-25927\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04.jpg\" alt=\"how to install osticket on ubuntu 16.04\" width=\"1200\" height=\"600\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04.jpg 1200w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-150x75.jpg 150w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-300x150.jpg 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-768x384.jpg 768w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-1024x512.jpg 1024w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-860x430.jpg 860w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-680x340.jpg 680w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-500x250.jpg 500w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-400x200.jpg 400w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-200x100.jpg 200w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-install-osticket-on-ubuntu-16.04-50x25.jpg 50w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>In this tutorial, we will show you, how to install\u00a0 osTicket on Ubuntu 16.04, using a LEMP stack, with Nginx as a web server, MySQL database server and PHP 7.0. <a href=\"http:\/\/osticket.com\/features\" target=\"_blank\" rel=\"noopener noreferrer\">osTicket<\/a> is a free and open source support ticket system written in PHP. It&#8217;s a simple and lightweight tool, which you can use to manage, organize and archive your support ticket requests. Installing osTicket on Ubuntu 16.04, is an easy task if you carefully follow this tutorial below. Let&#8217;s get started.<\/p>\n<p><!--more--><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_65 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-663190ad42fe9\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-663190ad42fe9\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#1-Login-via-SSH-and-update-the-system\" title=\"1. Login via SSH and update the system\">1. Login via SSH and update the system<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#2-Install-Nginx\" title=\"2. Install Nginx\">2. Install Nginx<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#3-Install-and-Configure-MySQL-Database-Server\" title=\"3. Install and Configure MySQL Database Server\">3. Install and Configure MySQL Database Server<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#4-Install-PHP-and-PHP-FPM\" title=\"4. Install PHP and PHP-FPM\">4. Install PHP and PHP-FPM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#5-Download-a-fresh-copy-of-osTicket\" title=\"5.\u00a0 Download a fresh copy of osTicket\">5.\u00a0 Download a fresh copy of osTicket<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#6-Extract-and-configure-osTicket\" title=\"6. Extract and configure osTicket\">6. Extract and configure osTicket<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#6-Create-a-new-database-for-OsTicket\" title=\"6. Create a new database for OsTicket\">6. Create a new database for OsTicket<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#7-Configure-the-Nginx-virtual-host\" title=\"7. Configure the Nginx virtual host\">7. Configure the Nginx virtual host<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#8-Install-osTicket-on-your-Ubuntu-1604-server\" title=\"8. Install osTicket on your Ubuntu 16.04 server\">8. Install osTicket on your Ubuntu 16.04 server<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1-Login-via-SSH-and-update-the-system\"><\/span>1. Login via SSH and update the system<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before we begin, you will need to login to your server via SSH as user root:<\/p>\n<pre>ssh root@IP_ADDRESS -p PORT_NUMBER<\/pre>\n<p>and replace \u201cIP_ADDRESS\u201d and \u201cPORT_NUMBER\u201d with your actual server IP address and SSH port number.<\/p>\n<p>Let&#8217;s also make sure that your Ubuntu 16.04 server is up-to-date by running the following commands:<\/p>\n<pre>apt-get update\r\napt-get upgrade<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"2-Install-Nginx\"><\/span>2. Install Nginx<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To install the latest stable Nginx version on your server, simply run the following command:<\/p>\n<pre>apt-get install nginx<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"3-Install-and-Configure-MySQL-Database-Server\"><\/span>3. Install and Configure MySQL Database Server<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To install the MySQL database server, run the following command:<\/p>\n<pre>apt-get install mysql-client mysql-server<\/pre>\n<p>After the installation, you can run the <strong>mysql_secure_installation <\/strong>script to set your MySQL root password and secure your MySQL installation.<\/p>\n<pre>mysql_secure_installation<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"4-Install-PHP-and-PHP-FPM\"><\/span>4. Install PHP and PHP-FPM<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Next, we will install PHP 7.0, PHP-FPM and some additional PHP modules which are required for OsTicket to run properly:<\/p>\n<pre>apt-get install php7.0-mysql php7.0-cgi php7.0-fpm php7.0-cli php7.0-curl php7.0-mcrypt php7.0-gd php7.0-imap php7.0-mbstring php7.0-xml php7.0-intl php-apcu<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"5-Download-a-fresh-copy-of-osTicket\"><\/span>5.\u00a0 Download a fresh copy of osTicket<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Before we download osTicket we need to create a new directory. We can do this with the following command:<\/p>\n<pre>mkdir \/var\/www\/osticket<\/pre>\n<p>We can change our current working directory with:<\/p>\n<pre>cd \/var\/www\/osticket<\/pre>\n<p>Now we can download the latest OsTicket version inside this directory with:<\/p>\n<pre>wget http:\/\/osticket.com\/sites\/default\/files\/download\/osTicket-v1.10.1.zip<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"6-Extract-and-configure-osTicket\"><\/span>6. Extract and configure osTicket<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To extract the archive run:<\/p>\n<pre>unzip osTicket-v1.10.1.zip<\/pre>\n<p>Next, you need to make a copy of the sample configuration file:<\/p>\n<pre>cp \/var\/www\/osticket\/upload\/include\/ost-sampleconfig.php \/var\/www\/osticket\/upload\/include\/ost-config.php<\/pre>\n<p>And finaly, we need to change ownerhsip of our osticket directory with:<\/p>\n<pre>chown -R www-data:www-data \/var\/www\/osticket<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"6-Create-a-new-database-for-OsTicket\"><\/span>6. Create a new database for OsTicket<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To setup a new database for our osTicket installation, we first need to login to our MySQL server with:<\/p>\n<pre>mysql -u root -p<\/pre>\n<p>And then run the following commands to create the database:<\/p>\n<pre>CREATE DATABASE osticket;\r\nGRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost' IDENTIFIED BY 'PASSWORD';\r\nFLUSH PRIVILEGES;\r\nexit;<\/pre>\n<p>Don\u2019t forget to replace \u2018PASSWORD\u2019 with an actual strong password.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"7-Configure-the-Nginx-virtual-host\"><\/span>7. Configure the Nginx virtual host<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To create a new Nginx server block, run the following command:<\/p>\n<pre>nano \/etc\/nginx\/sites-available\/osticket<\/pre>\n<p>And then enter the following (make sure that you replace my-domain.com with your actual domain name):<\/p>\n<pre>server {\r\nlisten 80;\r\nserver_name my-domain.com;\r\nroot \/var\/www\/osticket\/upload;\r\n\r\naccess_log \/var\/log\/nginx\/access.log;\r\nerror_log \/var\/log\/nginx\/error.log;\r\n\r\n<\/pre>\n<pre><span class=\"kn\">index<\/span> <span class=\"s\">index.php<\/span> <span class=\"s\">index.html<\/span> <span class=\"s\">index.htm<\/span><span class=\"p\">;\r\n<\/span>\r\ngzip on;\r\ngzip_min_length 1000;\r\ngzip_types text\/plain application\/x-javascript text\/xml text\/css application\/xml;\r\n\r\nset $path_info \"\";\r\n\r\nlocation ~ \/include {\r\ndeny all;\r\nreturn 403;\r\n}\r\n\r\nif ($request_uri ~ \"^\/api(\/[^\\?]+)\") {\r\nset $path_info $1;\r\n}\r\n\r\nlocation ~ ^\/api\/(?:tickets|tasks).*$ {\r\ntry_files $uri $uri\/ \/api\/http.php?$query_string;\r\n}\r\n\r\nif ($request_uri ~ \"^\/scp\/.*\\.php(\/[^\\?]+)\") {\r\nset $path_info $1;\r\n}\r\n\r\nlocation ~ ^\/scp\/ajax.php\/.*$ {\r\ntry_files $uri $uri\/ \/scp\/ajax.php?$query_string;\r\n}\r\n\r\nlocation \/ {\r\ntry_files $uri $uri\/ index.php;\r\n}\r\n\r\nlocation ~ \\.php$ {\r\nfastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;\r\ninclude fastcgi_params;\r\ninclude snippets\/fastcgi-php.conf;\r\nfastcgi_pass unix:\/run\/php\/php7.0-fpm.sock;\r\n}\r\n}<\/pre>\n<p>Activate the server block by creating a symbolic link:<\/p>\n<pre>ln -s \/etc\/nginx\/sites-available\/osticket \/etc\/nginx\/sites-enabled\/osticket<\/pre>\n<p>You can teste the nginx configuration with<\/p>\n<pre>nginx -t<\/pre>\n<p>If there are no erros you can then restart nginx with:<\/p>\n<pre>service nginx restart<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"8-Install-osTicket-on-your-Ubuntu-1604-server\"><\/span>8. Install osTicket on your Ubuntu 16.04 server<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>You can now open <strong>http:\/\/my-domain.com<\/strong> in your favorite web browser in order to finish the osTicket installation (my-domain.com beeing your actual domain name).<\/p>\n<p>Just follow the instructions provided in order to finish the installation.<\/p>\n<p>That&#8217;s it. If you followed all of the instructions carefully, osTicket should be successfully installed on your Ubuntu 16.04 server.<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-25928 alignright\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-isntall-osticket-on-ubuntu-16.04.png\" alt=\"how to isntall osticket on ubuntu 16.04\" width=\"300\" height=\"122\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-isntall-osticket-on-ubuntu-16.04.png 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-isntall-osticket-on-ubuntu-16.04-150x61.png 150w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-isntall-osticket-on-ubuntu-16.04-200x81.png 200w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2018\/03\/how-to-isntall-osticket-on-ubuntu-16.04-50x20.png 50w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Of course you don\u2019t have to install osTicket on Ubuntu 16.04, if you use one of our <a href=\"https:\/\/www.rosehosting.com\/ubuntu-hosting.html\">managed Ubuntu VPS hosting<\/a> services, in which case you can simply ask our expert Linux admins to setup osTicket for you. They are available 24&#215;7 and will take care of your request immediately.<\/p>\n<p><span style=\"color: #ff0000;\"><strong>PS<\/strong>.<\/span> If you liked this post, on how to install osTicket on Ubuntu 16.04, please share it with your friends on the social networks using the buttons on the left or simply leave a reply below. Thanks.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this tutorial, we will show you, how to install\u00a0 osTicket on Ubuntu 16.04, using a LEMP stack, with Nginx &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"How to Install osTicket on Ubuntu 16.04\" class=\"read-more button\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/#more-25850\" aria-label=\"Read more about How to Install osTicket on Ubuntu 16.04\">Read More<\/a><\/p>\n","protected":false},"author":4,"featured_media":25927,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1698],"tags":[506,59],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Install osTicket on Ubuntu 16.04 - RoseHosting<\/title>\n<meta name=\"description\" content=\"How to Install osTicket on Ubuntu 16.04 - RoseHosting\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-ubuntu-16-04\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Install osTicket on Ubuntu 16.04 - 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