{"id":40888,"date":"2022-05-25T12:30:07","date_gmt":"2022-05-25T17:30:07","guid":{"rendered":"https:\/\/www.rosehosting.com\/blog\/?p=40888"},"modified":"2022-10-05T04:34:30","modified_gmt":"2022-10-05T09:34:30","slug":"how-to-install-osticket-on-almalinux","status":"publish","type":"post","link":"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/","title":{"rendered":"How to Install osTicket on AlmaLinux"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><img decoding=\"async\" class=\"aligncenter size-full wp-image-41234\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/how-to-install-osticket-on-almalinux.jpg\" alt=\"How to Install osTicket on AlmaLinux\" width=\"742\" height=\"372\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/how-to-install-osticket-on-almalinux.jpg 742w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/how-to-install-osticket-on-almalinux-300x150.jpg 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/how-to-install-osticket-on-almalinux-150x75.jpg 150w\" sizes=\"(max-width: 742px) 100vw, 742px\" \/><\/p>\n<p>In this tutorial, we are going to install osTicket on AlmaLinux and explain in step-by-step detail how to configure it with the LAMP stack.<\/p>\n<p>osTicket is an open-source support ticketing system written in PHP which supports MySQL or PostgreSQL as database types.osTicket has many features such as Advanced Search, Ticket Filters, Service Level Agreements, Custom Columns and Queues and etc. In this tutorial, we are going to use MariaDB as a database and Apache as a web server.<\/p>\n<p>Installing osTicket on AlmaLinux is a very easy and straightforward process that can take up to 20 minutes. Let&#8217;s get started!<\/p>\n<p><!--more--><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_65 counter-hierarchy ez-toc-counter ez-toc-transparent ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-662be1b09558e\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"ez-toc-cssicon\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-662be1b09558e\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Prerequisites\" title=\"Prerequisites\">Prerequisites<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Step-1-Update-the-System\" title=\"Step 1. Update the System\">Step 1. Update the System<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Step-2-Install-Dependencies\" title=\"Step 2. Install Dependencies\">Step 2. Install Dependencies<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Step-3-Install-Apache2-Web-Server\" title=\"Step 3. Install Apache2 Web Server\">Step 3. Install Apache2 Web Server<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Step-4-Install-PHP-with-Modules\" title=\"Step 4. Install PHP with Modules\">Step 4. Install PHP with Modules<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Step-5-Install-MariaDB-Database-Server\" title=\"Step 5. Install MariaDB Database Server\">Step 5. Install MariaDB Database Server<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Step-6-Create-osTicket-database-and-user\" title=\"Step 6. Create osTicket database and user\">Step 6. Create osTicket database and user<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Step-7-Install-osTicket\" title=\"Step 7. Install osTicket\">Step 7. Install osTicket<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Step-8-Create-Apache-Virtual-Host-File\" title=\"Step 8. Create Apache Virtual Host File\">Step 8. Create Apache Virtual Host File<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#Step-9-Finish-the-osTicket-installation\" title=\"Step 9. Finish the osTicket installation\">Step 9. Finish the osTicket installation<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Prerequisites\"><\/span>Prerequisites<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>A server with AlmaLinux as OS<\/li>\n<li>User privileges: root or non-root user with sudo privileges<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&lt;\/ul<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step-1-Update-the-System\"><\/span>Step 1. Update the System<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Since we have a fresh installation of AlmaLinux, we need to update the packages to the latest versions available:<\/p>\n<pre>sudo dnf update -y &amp;&amp; sudo dnf upgrade -y<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"Step-2-Install-Dependencies\"><\/span>Step 2. Install Dependencies<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We need to install the required dependencies before we start with the LAMP stack.<\/p>\n<pre>sudo dnf install yum-utils curl wget unzip -y<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"Step-3-Install-Apache2-Web-Server\"><\/span>Step 3. Install Apache2 Web Server<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To install the Apache2 execute the following command:<\/p>\n<pre>sudo dnf install httpd -y<\/pre>\n<p>To start and enable the apache service, execute the commands below:<\/p>\n<pre>sudo systemctl start httpd &amp;&amp; sudo systemctl enable httpd<\/pre>\n<p>Check the status of the Apache service:<\/p>\n<pre>sudo systemctl status httpd<\/pre>\n<p>You should receive the following output:<\/p>\n<pre>[root@vps ~]# sudo systemctl status httpd\r\n\u25cf httpd.service - The Apache HTTP Server\r\n   Loaded: loaded (\/usr\/lib\/systemd\/system\/httpd.service; enabled; vendor preset: disabled)\r\n  Drop-In: \/usr\/lib\/systemd\/system\/httpd.service.d\r\n           \u2514\u2500php-fpm.conf\r\n   Active: active (running) since Sun 2022-04-10 04:51:53 CDT; 1h 32min ago\r\n     Docs: man:httpd.service(8)\r\n Main PID: 677 (httpd)\r\n   Status: \"Total requests: 13; Idle\/Busy workers 100\/0;Requests\/sec: 0.00234; Bytes served\/sec:  10 B\/sec\"\r\n    Tasks: 278 (limit: 23716)\r\n   Memory: 52.3M\r\n   CGroup: \/system.slice\/httpd.service\r\n<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"Step-4-Install-PHP-with-Modules\"><\/span>Step 4. Install PHP with Modules<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To install the latest PHP8.0 along with the modules, execute the commands below:<\/p>\n<pre>sudo dnf install -y https:\/\/rpms.remirepo.net\/enterprise\/remi-release-8.rpm\r\n\r\nsudo dnf update -y\r\n\r\nsudo dnf module reset php -y\r\n\r\nsudo dnf module enable php:remi-8.0 -y\r\n\r\nsudo dnf install php php-{mysqlnd,pear,imap,cgi,gettext,common,curl,intl,zip,opcache,apcu,gd} -y\r\n<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"Step-5-Install-MariaDB-Database-Server\"><\/span>Step 5. Install MariaDB Database Server<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To install the MariaDB database server execute the following commands:<\/p>\n<pre>sudo dnf install mariadb mariadb-server -y<\/pre>\n<p>To start and enable the mariadb service, execute the commands below:<\/p>\n<pre>sudo systemctl start mariadb &amp;&amp; sudo systemctl enable mariadb<\/pre>\n<p>Check the status of the MariaDB service:<\/p>\n<pre>sudo systemctl status mariadb<\/pre>\n<p>You should receive the following output:<\/p>\n<pre>[root@vps ~]# sudo systemctl status mariadb\r\n\u25cf mariadb.service - MariaDB 10.3 database server\r\n   Loaded: loaded (\/usr\/lib\/systemd\/system\/mariadb.service; enabled; vendor preset: disabled)\r\n   Active: active (running) since Sun 2022-04-10 06:36:15 CDT; 26s ago\r\n     Docs: man:mysqld(8)\r\n           https:\/\/mariadb.com\/kb\/en\/library\/systemd\/\r\n Main PID: 14335 (mysqld)\r\n   Status: \"Taking your SQL requests now...\"\r\n    Tasks: 30 (limit: 23716)\r\n   Memory: 81.9M\r\n   CGroup: \/system.slice\/mariadb.service\r\n           \u2514\u250014335 \/usr\/libexec\/mysqld --basedir=\/usr\r\n<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"Step-6-Create-osTicket-database-and-user\"><\/span>Step 6. Create osTicket database and user<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To create the MariaDB database, database user and grant permissions to that user, log in to the MariaDB console and execute the commands below:<\/p>\n<pre>CREATE DATABASE osticket;\r\nGRANT ALL PRIVILEGES ON osticket.* TO osticket@localhost IDENTIFIED BY \"YourStrongPasswordHere\";\r\nFLUSH PRIVILEGES;\r\nEXIT;\r\n<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"Step-7-Install-osTicket\"><\/span>Step 7. Install osTicket<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>In this step we need to download the latest version of osTicket, unzip it in the <b>\/var\/www\/html<\/b> directory on the server, create the configuration file, and assign the right permissions:<\/p>\n<pre>cd \/var\/www\/html\r\n\r\ncurl -s https:\/\/api.github.com\/repos\/osTicket\/osTicket\/releases\/latest | grep browser_download_url | cut -d '\"' -f 4 | wget -i -\r\n\r\nunzip osTicket-v1.16.1.zip -d osTicket\r\n\r\ncp \/var\/www\/html\/osTicket\/upload\/include\/ost-sampleconfig.php \/var\/www\/html\/osTicket\/upload\/include\/ost-config.php \r\n<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"Step-8-Create-Apache-Virtual-Host-File\"><\/span>Step 8. Create Apache Virtual Host File<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We need to create Apache virtual host configuration file in order can access the osTicket via the domain name:<\/p>\n<pre>sudo nano \/etc\/httpd\/conf.d\/osticket.conf<\/pre>\n<p>Paste the following lines of code:<\/p>\n<pre>&lt;VirtualHost *:80&gt;\r\n     ServerName yourdomain.com\r\n     DocumentRoot \/var\/www\/html\/osTicket\/upload\r\n     &lt;Directory \/var\/www\/html\/osTicket\/&gt;\r\n          Options FollowSymlinks\r\n          AllowOverride All\r\n          Require all granted\r\n     &lt;\/Directory&gt;\r\n\r\n     ErrorLog \/var\/log\/httpd\/yourdomain.com_error.log\r\n     CustomLog \/var\/log\/httpd\/yourdomain.com.log combined\r\n&lt;\/VirtualHost&gt;\r\n<\/pre>\n<p>Save the file, close it and restart the httpd.service.<\/p>\n<pre>sudo systemctl restart httpd<\/pre>\n<h2><span class=\"ez-toc-section\" id=\"Step-9-Finish-the-osTicket-installation\"><\/span>Step 9. Finish the osTicket installation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Now, you can finish the osTicket installation by accessing the URL at <b>http:\/\/yourdomain.com<\/b><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41202 size-full\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/install-osticket-on-almalinux.webp\" alt=\"install osticket on almalinux\" width=\"659\" height=\"590\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/install-osticket-on-almalinux.webp 659w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/install-osticket-on-almalinux-300x269.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/install-osticket-on-almalinux-150x134.webp 150w\" sizes=\"(max-width: 659px) 100vw, 659px\" \/><\/p>\n<p>Since the PHP modules are already installed hit on the &#8220;<b>Continue<\/b>&#8221; button:<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41203 size-full\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/install-osticket-almalinux.webp\" alt=\"install osticket almalinux\" width=\"655\" height=\"593\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/install-osticket-almalinux.webp 655w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/install-osticket-almalinux-300x272.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/install-osticket-almalinux-150x136.webp 150w\" sizes=\"(max-width: 655px) 100vw, 655px\" \/><\/p>\n<p>On the next window click on the &#8220;<b>Done? Continue &gt;&gt;<\/b>&#8221; button, once you set 666 permissions to <b>include\/ost-config.php<\/b> file.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41204 size-full\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/osticket-on-almalinux.webp\" alt=\"osticket on almalinux\" width=\"659\" height=\"412\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/osticket-on-almalinux.webp 659w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/osticket-on-almalinux-300x188.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/osticket-on-almalinux-150x94.webp 150w\" sizes=\"(max-width: 659px) 100vw, 659px\" \/><\/p>\n<p>On the next window, there are input fields, that need to be filled, with information such as username, password, email, and the MariaDB credentials, you set before in Step 6. above. Once everything is filled up, click on the &#8220;<b>Install Now<\/b>&#8221; button.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41205 size-full\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/installing-osticket-on-almalinux.webp\" alt=\"installing osticket on almalinux\" width=\"616\" height=\"605\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/installing-osticket-on-almalinux.webp 616w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/installing-osticket-on-almalinux-300x295.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/installing-osticket-on-almalinux-150x147.webp 150w\" sizes=\"(max-width: 616px) 100vw, 616px\" \/><br \/>\n<img decoding=\"async\" class=\"aligncenter wp-image-41206 size-full\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/installing-osticket-almalinux.webp\" alt=\"installing osticket almalinux\" width=\"662\" height=\"340\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/installing-osticket-almalinux.webp 662w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/installing-osticket-almalinux-300x154.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/installing-osticket-almalinux-150x77.webp 150w\" sizes=\"(max-width: 662px) 100vw, 662px\" \/><\/p>\n<p>On the last window, will be the message about the successful installation and your osTicket URLs.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-41207 size-full\" src=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/setting-up-osticket-on-almalinux.webp\" alt=\"setting up osticket on almalinux\" width=\"657\" height=\"513\" srcset=\"https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/setting-up-osticket-on-almalinux.webp 657w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/setting-up-osticket-on-almalinux-300x234.webp 300w, https:\/\/www.rosehosting.com\/blog\/wp-content\/uploads\/2022\/04\/setting-up-osticket-on-almalinux-150x117.webp 150w\" sizes=\"(max-width: 657px) 100vw, 657px\" \/><\/p>\n<p>Congratulations! You successfully installed and configured the osTicket system on AlmaLinux. If you find it difficult to install, you can always contact our technical support and they will do the rest for you. We are available 24\/7.<\/p>\n<p>If you liked this post on how to install osTicket on AlmaLinux, please share it with your friends on social networks or simply leave a reply below. Thanks.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this tutorial, we are going to install osTicket on AlmaLinux and explain in step-by-step detail how to configure it &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"How to Install osTicket on AlmaLinux\" class=\"read-more button\" href=\"https:\/\/www.rosehosting.com\/blog\/how-to-install-osticket-on-almalinux\/#more-40888\" aria-label=\"Read more about How to Install osTicket on AlmaLinux\">Read More<\/a><\/p>\n","protected":false},"author":4,"featured_media":41234,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1236,13],"tags":[1910,1603,506],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Install osTicket on AlmaLinux - RoseHosting<\/title>\n<meta name=\"description\" content=\"Installing osTicket on AlmaLinux is a very easy and straightforward process that takes only about 20 minutes. 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